Refund Policy

1. Free Trial

All new restaurant accounts get a 14-day free trial with full access to Starter plan features. No payment method is required to start the trial. You will not be charged unless you choose to subscribe after the trial ends.

2. Subscription Payments

Subscription fees are charged in advance for the chosen billing cycle (monthly or yearly). Once a billing cycle has started:

• No refunds for partial months or unused portions.
• No refunds for accounts terminated due to Terms violations.
• No refunds for features not used during the paid period.

3. Cancellation

You may cancel your subscription anytime from your account settings or by contacting support. After cancellation:

• Service continues until the end of the current paid period.
• No further charges will be made.
• Your data remains accessible until the period ends.
• Data is deleted 30 days after the paid period ends (unless you request an export).

4. Refund Eligibility

Refunds may be issued in the following cases:

• Duplicate charge: If you were charged twice for the same period.
• Billing error: If you were charged an incorrect amount.
• Unauthorized charge: If your account was accessed without permission.
• Extended service outage: If downtime exceeded 72 continuous hours in a paid month.

Refund requests must be submitted within 7 days of the charge.

5. Non-Refundable Items

• WhatsApp utility message costs (billed to customers, not owners)
• SMS message costs beyond the free plan limit
• Failed orders caused by customer error
• Accounts terminated for policy violations

6. How to Request a Refund

To request a refund, contact us with:

• Your registered email and restaurant name
• Date of charge and amount
• Reason for refund request
• Any supporting screenshots or documents

We respond to all refund requests within 3 business days. Approved refunds are processed within 7-10 business days to the original payment method.

7. Chargebacks

If you initiate a chargeback with your bank without contacting us first, we may suspend your account pending investigation. Please reach out to us directly — we resolve most issues without formal disputes.

8. Customer Payments

Ordexa does not process customer payments. All customer UPI payments go directly to the restaurant's UPI ID. Refunds for customer orders (if any) are the sole responsibility of the restaurant, not Ordexa.

9. Contact for Refunds

Reach us at:

Bhuvnesh Sharma
📞 8433242149
💬 8750083831